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1. R&D design
(1) What is your R&D capability
Our R & D department has a total of 6 personnel, and 3 of them have participated in large customized bidding projects, such as Beijing Capital Airport and Shenzhen International Airport. In addition, our company has established R&D cooperation with 2 universities and research institutions in China and will keep 15-20% of the annual profit investment in product research and development. Our flexible R & D mechanism and excellent strength can satisfy customers’ requirements.
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(2) What is your product development idea?
We have a rigorous process of our product development: Product market demand research

Product technical evaluation and cost accounting

Product Definition and project plan

Design, research and development

Product testing and verification

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(3) What is your philosophy of R & D?
Our products take fast transmission speed, strong anti-interference ability and stable signal transmission as the core philosophy of R & D.
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(4) How often do you update your products?
We will update our products every 3-4 months on average to cover more than 85% of the product demand in the market.
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(5) What are the technical indicators of your products?
The technical indicators of our products include attenuation, dispersion and macrobending loss. The above indicators will be tested by CMA, SGS or a third party designated by the client.
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(6) What is the difference between your products in the industry?
Our products adhere to the concept of quality first, differentiated research and development, and meet the needs of customers according to the requirements of different use environments.
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2. Certification
(1) What certificate do you have?
The company has passed IS09001 quality management system certification, CE certification, UL certification, ROHS certification, FCC certification,
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3. Procurement
(1) What is your purchasing system?
Our procurement system adopts the 5R principle to ensure the “right quality” from the “right supplier” with “right quantity” of materials at the “right time” with “right price” to maintain normal production and sales activities. At the same time, we strive to reduce production and marketing costs to achieve our procurement and supply goals: close relationships with suppliers, ensure and maintain supply, reduce procurement costs, and ensure procurement quality.
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(2) Who are your suppliers?
At present, we have been cooperated with 16 companies for 5 years, including YOFC, Fiber home, Corning, Fujikura, etc.
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(3) What are your standards for suppliers?
We take the quality, scale and reputation of our suppliers very seriously. We firmly believe that a long-term cooperative relationship will bring long-term benefits to both parties.
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4. Production
(1) What is your production process?
1. The production department adjusts the production plan when receive the assigned production order at the first time.
2. The material handler goes to the warehouse to get the materials.
3. Prepare the corresponding work tools.
4. After all the materials are ready, production workshop personnel starts producing.
5. The quality control personnel will do quality inspection after the final product is produced, and the packaging will start if passing the inspection.
6. After packaging, the product will enter the finished product warehouse.

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(2) How long is your normal product delivery period?
For samples, the delivery time is within 5-7 working days. For mass production, the delivery time is 10-15 days after receiving the deposit. The delivery time will take effect after ① we receive your deposit, ② we get your final approval for your product. If our delivery time does not meet your deadline, please check your requirements in your sales. In all cases, we will try our best to meet your needs. In most cases, we can do this. Please contact us for moreinformation.
(3) Do you have MOQ for products? If yes, what is the minimum quantity?
he MOQ for OEM/ODM and stock has been shown in the basic information. of each product.
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(4) What is your total production capacity?
Our total annual production capacity includes 150,000KM of indoor and outdoor optical cables and 70,000,0KM of FTTH optical cables
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(5) How big is your company? What is the annual output value?
Our factory covers an area of ​​12,000 square meters and has an annual output value of 85 million yuan (13.3 million US dollars).
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5. Quality Control
(1) What testing equipment do you have?
The laboratory has OTDR, optical return loss tester, constant temperature and humidity test chamber, energy dispersive X-ray fluorescence spectrometer and optical fiber end face tester as testing equipment. At the same time, we have established cooperative relations with three testing institutions in Shanghai, which can quickly obtain more testing indicators.
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(2) What is your quality control process?
Our company has strict 5S quality control process.
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(3) How about the traceability of your products?
Each batch can be traced back to suppliers, ingredients and production staff by production date and batch number, ensuring traceability of any production process.
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(4) Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
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(5) What is product warranty?
We guarantee our materials and craftsmanship. Our promise is to make you satisfied with our products, our company's goal is to solve and solve all customer problems, so that everyone is satisfied.
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6. Shipping
(1) Do you guarantee safe and reliable delivery of products?
Yes, we always use high quality packaging for shipping. Packed in SSA environmental standard carton and wooden tray. Additional charges may apply for special packaging and non-standard packaging requirements.
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(2) How about the shipping cost?
The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.
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7. Products
(1) What is your pricing mechanism?
Our prices may vary based on availability and other market factors. After your company sends us an inquiry, we will send you an updated price list.
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(2) How long is the shelf life of your products?
Usually, the product shelf life is 2-5 years, and the specific shelf life of the product depends on the type of product you choose.
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(3) What are the specific product categories?
At present, the products are indoor and outdoor optical cables, optical cable accessories, network cables, and network cable accessories.
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(4) What are the specifications of your existing products?
The existing product specifications include optical cable ADSS, FTTH, GYXTW, GYTS, GYFTY, network cable, CAT5E, CAT6, CAT7, CAT8. Please refer to the basicinformationfor specific product specifications.
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8. Payment Methods
(1) What payment methods are accepted by your company?
30% T/T deposit, 70% T/T balance paid before shipment. More payment methods depend on your order quantity.
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9. Market and brand
(1) What markets are your products suitable for?
Very suitable for any country or region in the world.
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(2) Does your company have its own brand?
The company has 2 independent brands, of which AixTon and Aipusen have become well-known brands in China.
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(3) What areas does your market mainly cover?
At present, the sales scope of its own brands mainly covers mainland China and 57 overseas countries.
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(4) What is your development client ranking?
Our current high-quality customers include Indonesia Telecom, Philippine Telecom, Mexico Telecom, etc., all of which are ranked in the Fortune Global 500.
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(5) Does your company participate in the exhibition? What are the specifics?
Yes, the exhibitions we participate in include Asia Communication Technology Exhibition, China Guangzhou Global Import and Export Trade Exhibition, and Global Optical Technology Expo.
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10. Services
(1) What online communication tools do you have?
Our company's online communication tools include phone, email, Whatsapp, Messenger, Skype, LinkedIn, WeChat and QQ.
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(2) What is your complaint hotline and email address?
If you have any dissatisfaction, please contact sasa@aixton.com and handle your complaint within 24 hours.